RETURNS

RETURNS

If you are not 100% satisfied with your purchase, you can return your web order from www.foxracing.co.za for a full refund within thirty (30) days from the date of purchase. The returned items must be unworn, unused, unwashed. If applicable, protective inner lining should be intact on swimwear and intimate apparel. Hardgoods must be returned in original packaging. 

*To help us process your return as quickly as possible, please include a note telling us why you are unhappy with your purchase.


Once your return is received and inspected by Fox’s Return Department (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days. Please note that depending on your credit company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Send returns to: 


Fox Marketing 
Fox Racing South Africa
4th Floor San Angelo Building
218 Mathews Meyiwa Road
Durban 4001, KZN, South Africa

For additional information regarding returns, please contact Fox Customer Service at: 

South Africa: shop@foxracing.co.za; +27 (0)31 003 8897


EXCHANGES

We do not process any direct exchanges; there is no exception to this process. If you would like to exchange any items, you would return the item as stated above, then simply place a new order online for the items you would like in exchange. For the best service and selection, please return the items pursuant to our return policy and place your order for replacement items online.


WARRANTY

Fox products are warranted to be free from defects in workmanship and materials for a period of one (1) year from the date of purchase. This warranty is extended to the original purchaser only and does not apply if damages are caused through abuse, negligence, improper repairs, inadequate fit, modifications and alterations or if used other than the manner intended. Fox makes no other express warranties or guarantees. Any warranties implied by law shall be limited to ninety (90) days in duration. Fox shall not be liable for any incidental or consequential damages. If you suspect that your Fox product contains a defect, you may send the product to Fox for a warranty evaluation at any time within the first year of purchase. Damaged products covered by warranty will be repaired or replaced with an item of comparable size and style, at Fox’s sole discretion. Damaged products deemed not covered by Fox’s warranty policy will be shipped back to you. Any purchase from an unauthorised vendor voids the warranty. Goods purchased internationally or from an internationally based retailer are not valid for warranty within South Africa.

For a warranty evaluation, please contact Fox Customer Service at: South Africa: fox@sectorgroup.co.za; +27 (0)31 003 8897