Our delivery times are within 5 working days for main city centres and within 7 working days for outlying areas. FOX wants to deliver on time as promised. However, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.
Please note that once your order has been placed we cannot change your delivery address. Should you have any issues please contact Customer service
on 086 119 2636 or [email protected]
Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley can expect delivery within 5 working days.
All other areas not listed under Main Centres can expect delivery within 7 working days.
Note: a day refers to a normal business day and would exclude Saturday/Sunday and public holidays.
When do we start counting days? It depends on your payment method:
EFT and Pay in Store payments - The next working day after payment has been received.
Non EFT (CC/DD & eBucks) - The next working day after the order has been placed.
COD - The next working day after the order has been placed
As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that your package is on its way. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.
Any delivery is subject to acts which is beyond the control of Fox due to force majeure including (but not limited to) inability to secure labour, power, internet services, GSM network connectivity, materials or supplies, or by any act of God, war, civil disturbance, riot, state of emergency, strike, lockout, or other labour disputes, fire, flood, drought or legislation.
Tracking and Delivery
To follow your order, please use the tracking ID / order number sent to you in your confirmation email. Upon delivery of the product, before signing for the delivery, you agree to inspect the product for any faults, defects or damage. Fox’s delivery partner will wait for you to try on your purchase, making sure it suits your needs. As a precaution, please keep the receipt of the delivered product.
In the rare circumstance that your item has a defect or is missing from your order please contact customer service on [email protected] or 086 119 2636.